OPTIMIZING IT INVESTMENTS FOR AN IMPORTANT AIRLINE

THE CLIENT AND THE CHALLENGE

A North American airline managed bookings, crew operations, and customer service with siloed systems. This created duplicate costs, inefficiencies, and slow innovation.

THE SOLUTION

We designed a strategic technology roadmap aligned with business objectives.

• TECHNOLOGY ROADMAP: Consolidated IT systems into a unified architecture.

• COST OPTIMIZATION: Identified redundant IT expenditures.

• DIGITAL EXPERIENCE PRIORITIZATION: Focused investments on customer-facing platforms.

THE IMPACT

• 35% cost reduction in IT operations.

• 50% increase in digital self-service adoption.

• Faster execution of new digital initiatives.