OPTIMIZING CUSTOMER SERVICE FOR A TELECOM PROVIDER

THE CLIENT AND THE CHALLENGE

A telecom provider faced high volumes of support tickets and long wait times, damaging customer satisfaction.

THE SOLUTION

We deployed AI and automation tools.

• AI CHATBOTS: Automated first-level responses.

• NLP ANALYTICS: Call transcription and sentiment analysis.

• AUTOMATED WORKFLOWS: Reduced manual ticket handling.

THE IMPACT

• 60% reduction in customer service costs.

• 75% faster response times.

• Significant boost in customer satisfaction.